Hybrid Approach between Analytic Hierarchy Process and Simulation: Case Study, Redesign of a Restaurant
DOI:
https://doi.org/10.46661/revmetodoscuanteconempresa.2192Keywords:
Simulación, multicriterio, multiatributo, satisfacción, simulation, multicriteria, multiattribute, satisfactionAbstract
The simulation has proved a particularly effective and powerful technique to evaluate different alternatives for solving problems, without being required actual experimentation. It is particularly useful for decision-making when you want to organize jobs in an organization where there are variables that have random behavior and influence the results. This paper proposes to use the discrete simulation for redesign and organization of work in a local food restaurant, which presents problems in its current design (among which are: delays in customer service, increased time waiting to sit), which has caused a decline in sales in the fourth quarter. With the simulation, it is obtained the modeling and evaluation of different alternatives of work organization and later, for the ordering and the selection of the best alternative, multicriteria approach is used in discrete spaces specifically the Analytic Hierarchic method, which was developed by Thomas Saaty, by using the software “Hierarchies".
Downloads
References
Aragonés, B.P. (1997) “Aproximación a la Toma de Decisiones en Proyectos. Implementación de una metodología multicriterio y multiexperto: PRESS II”, Tesis Doctoral, Universidad Politécnica de Valencia, España.
Aragonés, B.P. (2003) “Técnicas de ayuda a la toma de decisiones en proyectos”, Documento de trabajo. Departamento de Proyectos, Universidad Politécnica de Valencia, 30 p.
Banks, C. et al. (2000) “Discrete-Event System Simulation”, Editorial Prentice Hall, 3ª edición.
Cardona, M.L. (2007) “Aplicación de la Simulación y Modelación Matemática para el estudio de Sistemas de Inventarios”, Tesis de Licenciatura en Ciencias Básicas, Universidad EAFIT, Medellín, Colombia.
Delgado, K.; Mejía, M. (2011) “Aplicación de la simulación discreta para proponer mejoras en los procesos de atención en el área de emergencia de un hospital público”, Industrial Data [en línea] vol. 14, nº1, pp. 47–54; URL: http://hdl.handle.net/123456789/4138
Espinosa, J. (2009) “Gestión de calidad e inocuidad en restauración”, II Convención Internacional Alimentación Saludable para la Comunidad y el Turismo, ACTAC, Varadero, Cuba.
Garza, R.; González, C.; Pérez, I.; Martínez, E. (2012) “Concepción de un procedimiento utilizando herramientas cuantitativas para mejorar el desempeño empresarial”, Revista Ingeniería Industrial, vol. 33, nº 3, pp. 239–248.
Guasch, A.; Pera, M.A.; Casanovas, J.; Figueras, J. (2003) “Modelado y simulación. Aplicación a procesos logísticos de fabricación y servicios”, Ediciones de la Universidad Politécnica de Cataluña, 2ª edición, pp. 187–201.
Heredia, L. (2004) “Jerarquía, Sistema de apoyo a la toma de decisiones”, Trabajo para el Título de Ingeniero en Informática, La Habana, Cuba.
Kelton, W.D.; Law, A.M. (2000) “Simulation Modeling & Analysis”, Editorial Mc Graw Hill, 3ª edición.
Kelton, W.D.; Sadowski R.; Sturrock D. (2009) “Simulation with ARENA”, Editorial Mc Graw Hill Science Engineering, 3ª edición.
Law, A. (2006) “Simulation Modeling & Analysis with expertfit software”. Editorial Mc Graw Hill International, 4ª edición.
Lieberman, G.; Hillier, F. (2006) “Introducción a la Investigación de Operaciones”, Prentice Hall, 8ª edición, México.
Pérez, E. (2011) “Propuestas de organización a partir del rediseño del servicio gastronómico en el restaurante El Palenque”, Trabajo Grado de Ingeniero Industrial, La Habana, Cuba.
Pérez, I. (2001) “Procedimiento para la optimización de experimentos simulados”, Tesis Doctoral, Instituto Superior Politécnico José A. Echevarría, La Habana, Cuba.
Punset, E. (2006) “Adaptarse a la marea”, Editorial ESPASA CALPE.
Rabelo, L. et al. (2005) “Supporting Simulation-Based Decision Making with the use of AHP Analysis”, Proceedings Winter Simulation Conference, Florida, USA.
Ríos, I.D. (2008) “Simulación. Métodos y aplicaciones”, Editorial RA-MA S.A, 2ª edición, España.
Saaty, T.L. (1990) “Decision making for Leaders: the Analitic Herarchy Process for decision in a complex World”, Editorial RWS Publications, University of Pittsburgh, Pittsburgh, USA.
Tabucanon, M. (1988) “Multiple Criteria Decision Making in Industry, Studies in Production and Engineering Economics”, Editorial Elsevier, New York, USA.
Valerie B.; Stewart, T.J. (2002) “Multiple Criteria Decision Analysis: an integrated approach”, Editorial Kluwer Academic Publishers, 2ª edición.
Xu, D. et al. (2012) “A simulation study integrated with analytic hierarchy process (AHP) in an automotive manufacturing”, Simulation, vol. 88, nº 4, pp. 450–463.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2014 Revista de Métodos Cuantitativos para la Economía y la Empresa

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Submission of manuscripts implies that the work described has not been published before (except in the form of an abstract or as part of thesis), that it is not under consideration for publication elsewhere and that, in case of acceptance, the authors agree to automatic transfer of the copyright to the Journal for its publication and dissemination. Authors retain the authors' right to use and share the article according to a personal or instutional use or scholarly sharing purposes; in addition, they retain patent, trademark and other intellectual property rights (including research data).
All the articles are published in the Journal under the Creative Commons license CC-BY-SA (Attribution-ShareAlike). It is allowed a commercial use of the work (always including the author attribution) and other derivative works, which must be released under the same license as the original work.
Up to Volume 21, this Journal has been licensing the articles under the Creative Commons license CC-BY-SA 3.0 ES. Starting from Volume 22, the Creative Commons license CC-BY-SA 4.0 is used.